WA-Richland

Outstanding Service Every Single Time! I cannot recommend Don Diep and Leo Pham enough. This review is long overdue because Don has been my go-to mortgage expert for every single home purchase and refinance I’ve done since 2019. Whether it's a new loan or a complex refinance, he and his team consistently deliver exceptional results. What sets Don and Leo apart is their incredible responsiveness and work ethic. No matter when I reach out, their team always responds to my texts and calls immediately. They always notify you immediately if you miss any required signing papers and follow the entire process carefully. During my most recent refinance, they didn't hesitate to put in extra hours and hustle to make sure we closed escrow smoothly and well within 30 days. If you are looking for trustworthy, hardworking, and lightning-fast professionals who genuinely look out for your best interests, Don Diep and Leo Pham are the absolute best in the business. Thank you both again for making another transaction completely stress-free!

I’m writing this review on behalf of my parents (Ha Son Nguyen) . They had a wonderful experience with Loan Factory and were very grateful for how helpful and accommodating the team was throughout the entire loan process. Even while my parents were out of the country, they made everything easy to understand and helped them every step of the way. Communication was great, and they were always available to answer questions and make sure everything was taken care of. My parents truly appreciate all of their help and would definitely recommend them!

I had a great experience working with Loan Factory. The team was professional, responsive, and helpful throughout the entire loan process. They explained everything clearly, answered all my questions promptly, and made the closing process smooth and stress-free. I highly recommend Loan Factory to anyone looking for reliable mortgage services!

Tracey May is exceptional at what she does. She has been in the Mortgage business a long time and can handle complicated transactions seamlessly. Tracey has helped my real estate clients many times and I am always happy to recommend her to anyone needing mortgage advice and help getting a mortgage. She has a great way of explaining the mortgage process so her clients understand. I trust Tracey 100% to help my clients get the best mortgage possible for them.

Jason was an outstanding broker for my refinance. He was incredibly attentive, knowledgeable, and quick to respond — every time I called, he picked up. He made the whole process smooth and stress-free, and I couldn’t be more pleased with the experience. Highly recommend.

Loan Factory worked really quick! I was able to complete and get the loan that I needed for my house. The communication was clear with multiple modes of communication used through email, phone and text. Refinance September 2026: It was a pleasure to work with Loan Factory again to refinance my house. The process, though tiring, was explained well by the team, and they ensured to bring me up to speed with all the requirement from the lender. Max, Don and Fiona stay responsive throughout the process and even on the weekend. I will definitely come back to work with Loan Factory again in the future.